Control4 Discussion Board

Please or Register to create posts and topics.

How can I use my dealer login?

12

My dealer gave me his ID/Password, I'm unable to login to Composer Pro on my computer. Is there any license setup to be done?

I get the attached error message ...

 

Uploaded files:

I'm able to login to my.comtrol4.com though.

I don't think it works like that. His Composer license is probably attached to his computer name.

Ask him assign a composer pro license to your email so you don't have to use his.

After that, it would be amazing if we could have a copy of the certificates ūüėČ

The engineer who¬†‚Äúvolunteered‚Ä̬†to¬†allow me to use his ID do not have access to the¬†license portal, so I‚Äôm unable to assign a new license. Is¬†there a way to copy the license files from his computer to mine?¬†

Quote from Zair on February 20, 2019, 8:41 am

The engineer who¬†‚Äúvolunteered‚Ä̬†to¬†allow me to use his ID do not have access to the¬†license portal, so I‚Äôm unable to assign a new license. Is¬†there a way to copy the license files from his computer to mine?¬†

Or what if I use his computer name?

I don't think its going to work but you could try.

Maybe you could get a copy of his Control4 appData folder and paste it on your computer and see if that works.

AppData\Roaming\Control4

I don't think it will.. but who knows...

Zair, what is the status of your experiment?

Quote from MaxMengering on February 25, 2019, 1:39 pm

Zair, what is the status of your experiment?

Quote from The Good Guy on February 20, 2019, 10:47 am

I don't think its going to work but you could try.

Maybe you could get a copy of his Control4 appData folder and paste it on your computer and see if that works.

AppData\Roaming\Control4

I don't think it will.. but who knows...

The dealer was hesitant to give a copy of his PC directory AppData\Roaming\Control4

So back to MeeKaH !

The login credentials should give you access to dealer.control4.com.  That would be about the only use for them since you have no access to assign composer pro licence.

On dealer.control4.com, is the username the same as the email address for the dealer or a different username?

12